Luvraya™ Customer Care
For clarity and transparency, the legal business and customer support information for Luvraya™ is provided below.
Luvraya™ is owned by Beijing Yichen Technology Co., Ltd.
A little help,
right when you need it.
From learning more about Luvraya™ products to checking an order or understanding our customer support process, this page brings together answers to common questions.
About Luvraya™
What is Luvraya™?
Luvraya™ is a home-focused brand centered around practical products that complement everyday living. Our collection is designed around spaces and routines where comfort, organization, and thoughtful details can make daily life feel more enjoyable.
Who operates the Luvraya™ store?
Luvraya™ is owned by Beijing Yichen Technology Co., Ltd. The legal business information and customer support details associated with our store are displayed at the top of this FAQ page.
What types of products can I find at Luvraya™?
Our collection focuses on home and lifestyle products intended to support comfortable, organized, and practical everyday spaces. Individual product pages provide the most relevant information for each item.
Products & Care
Where can I find product details?
Please review the individual product page before ordering. Product pages may contain information such as available options, design details, intended use, included components, care guidance, and other product-specific information where applicable.
How should I care for my Luvraya™ product?
Care requirements can vary between products. Always follow the care instructions provided with the item or on its product page. If you are unsure about the appropriate care method, contact our customer service team before cleaning or treating the product.
Will product colors look exactly the same as they do on my screen?
We aim to present products as clearly as possible. However, screen settings, lighting conditions, photography, and device displays can affect how colors appear. Minor visual differences may therefore occur between an on-screen image and the product viewed in person.
What should I do if I have a question before ordering?
Contact us at service@luvraya.com and include the product name or product page you are asking about. Our customer service team can help with available product information.
Orders & Payments
How do I know my order was received?
After a successful order is placed, an order confirmation is generally sent to the contact information provided during checkout. Please review your order details and keep the confirmation for future reference.
What payment methods can I use?
The payment methods currently available for your purchase are displayed during checkout. Availability can depend on your location, device, currency, payment provider, and store configuration.
Can I change an order after placing it?
If you notice an issue with your order information, contact us as soon as possible at service@luvraya.com . Whether a change or cancellation can be completed depends on the order's current processing and fulfillment status.
What information should I include when contacting you about an order?
Please include your order number, the email address used for the order, and a short explanation of your question. If the issue involves a product received, photos or other relevant information may also help us review the situation.
Shipping & Tracking
How long will my order take to arrive?
Processing and estimated delivery times can vary depending on the order and destination. Please refer to our Shipping Policy for the current processing, shipping, and estimated delivery information that applies to your purchase.
How can I track my order?
When tracking is available for your shipment, tracking information may be provided after the order has been dispatched. Carrier systems can sometimes require additional time before the first tracking update appears.
Why might products in the same order arrive separately?
Depending on inventory availability and fulfillment arrangements, items may occasionally be prepared or shipped separately. If this occurs, shipment or tracking information may be provided separately where applicable.
What should I do if my package is delayed or appears to be missing?
Review the latest carrier tracking information first. If the shipment appears significantly delayed or you believe there is a delivery issue, contact service@luvraya.com with your order number and available tracking details so the situation can be reviewed.
Returns & Customer Support
How do I request a return?
Please review our Return & Refund Policy and contact service@luvraya.com before sending an item back. Our customer service team will review your request and provide the applicable return instructions if the return is approved.
Where should I send a return?
Please do not send returns to our business registration address unless our customer service team specifically instructs you to do so.
Once an eligible return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.
What if my item arrives damaged, defective, or incorrect?
Please contact us promptly and include your order number, a description of the issue, and clear photos where relevant. Our team will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.
When will I receive a refund?
Refund processing depends on the circumstances of the return and the applicable payment method. Please refer to the Return & Refund Policy for the current refund procedure and timing.
How can I reach Luvraya™ customer service?
You can contact us by email at service@luvraya.com or by phone at +86 17657370626 . Our listed business hours are 24 hours a day, 7 days a week.