Company Name: Quanzhou Weiming Media Co., Ltd.
Email: service@luvraya.com

Thoughtful Delivery for Your Comfort Space

At Luvraya™, we believe creating a beautiful bedroom experience begins long before a product arrives at your door. From careful preparation to reliable delivery, we work to ensure your order reaches you smoothly and safely.

This Shipping Policy explains our order processing, delivery process, tracking information, and other important shipping details.

Our Delivery Approach

Luvraya™ is dedicated to bringing thoughtfully designed bedroom essentials to modern homes.

To provide a wider selection of products while maintaining fair pricing, our orders may be fulfilled through carefully selected fulfillment partners and distribution locations.

This approach allows us to:

• Offer unique and thoughtfully designed bedroom products
• Maintain accessible pricing for our customers
• Reduce unnecessary inventory and improve efficiency
• Deliver products directly to homes around the world

We appreciate your understanding as we create a more flexible and efficient shopping experience.

1. Order Processing & Shipping Costs

Every Luvraya™ order is carefully prepared before shipment.

Processing Time:
Please allow 2–4 business days for order verification, quality inspection, packaging, and preparation.

During busy periods such as holidays or promotional events, processing may require additional time.

Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, shipping conditions, and fulfillment location.

Please note that estimated delivery windows are provided as a reference and are not guaranteed arrival dates.

We appreciate your patience while your Luvraya™ products make their way to your home.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may require 1–3 business days to become active
• Shipping updates may appear gradually as your package moves through the carrier network
• A temporary lack of tracking updates does not necessarily indicate a delivery issue

4. International Duties & Taxes

For international shipments, additional charges may apply depending on your country’s import regulations.

Customers are responsible for:

• Customs fees
• Import duties
• Local taxes or related charges

Luvraya™ is not responsible for delays caused by customs processing, inspections, or local regulations.

5. Changes, Address Updates & Cancellations

We begin preparing orders shortly after purchase to ensure timely delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

service@luvraya.com

Please submit your request within 12 hours of placing your order.

Once your order has entered the fulfillment process, we may be unable to make changes or stop shipment.

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Luvraya™ experience to be worry-free.

Damaged Items
If your package arrives damaged:

• Contact our support team within 72 hours of delivery
• Include clear photos of the damaged product and packaging
• We will review your request and provide an appropriate solution, including replacement assistance when applicable

Lost Packages
If the carrier confirms that your package has been lost during transit:

• We will work with you to resolve the issue
• A replacement may be arranged when appropriate

Thank You for Choosing Luvraya™

We appreciate your trust in Luvraya™ and are committed to making every step of your shopping experience as comfortable as the products we create.

From our collection to your bedroom, we are here to help you create a space filled with warmth, relaxation, and everyday comfort.