Company Name: Quanzhou Weiming Media Co., Ltd.
Email: service@luvraya.com
A Simple Process for a Comfortable Shopping Experience
At Luvraya™, customer satisfaction is at the heart of everything we do. We want you to feel confident when choosing products for your home, and our Return & Refund Policy is designed to provide a clear and convenient process for returns, replacements, and refunds.
1. Return Timeframe & Requirements
We accept return requests within 30 days after delivery.
To qualify for a return, items must meet the following conditions:
- The product must be in its original condition
- The item must be unused and free from damage
- Original packaging should be included when possible
- Proof of purchase or order information must be provided
Products that do not meet these requirements may not be eligible for return approval.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email:
service@luvraya.com
Please include:
- Your order number
- Product details
- Reason for the return
- Photos or supporting information if needed
Once your request is reviewed and approved, our team will provide the necessary return instructions.
Please do not send items back before receiving return authorization. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We carefully inspect and prepare every order before shipment.
If your item arrives damaged, defective, or if you receive an incorrect product, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Photos of the product condition
- Photos of the packaging
- Order information
Our team will review the situation and provide the best available solution, including replacement assistance when applicable.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
- Customized or personalized items
- Products that have been used or altered
- Items without original packaging
- Gift cards
- Clearance or final sale products
Shipping fees paid during checkout are generally non-refundable.
If you are unsure whether your purchase qualifies for a return, please contact us before submitting your request.
5. Product Exchanges
At this time, the quickest way to receive a different item is:
- Request a return for the original product
- Wait for return approval
- Place a new order for the replacement item
This helps ensure faster processing and availability of your preferred product.
6. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
- Refunds will be issued to your original payment method
- Processing may take up to 10 business days
- Additional time may be required by your bank or payment provider
If you have not received your refund after the expected processing period, please contact us at:
7. Return Shipping Information
Please contact Luvraya™ before sending any return package.
After your return request is approved, we will provide the appropriate return instructions.
Return requests should not be shipped to any address without prior confirmation from our support team.
Our Commitment
At Luvraya™, we are dedicated to creating a smooth and trustworthy shopping experience. From selecting your bedroom essentials to receiving support after purchase, we are here to make every step easier.
Thank you for choosing Luvraya™ — creating comfort starts with caring for every customer.